You will not be allowed to use multiple promo codes at the same time. 

All payment will be made in Malaysian currency (RM)

At the moment, we only accept payments from Visa or Mastercard credit and debit cards for national and international orders. 

GrabPay, Boost, Touch n Go ewallet and FPX payment is only available to our Malaysian customers only. Don't worry, we're working on bring more payment options to you in the future!

Just log in and go to "My Account". You'll be able to check on all orders made through our website via that page.

If you have not received your order confirmation email within 24 hours of making your purchase, please check your spam mailbox or drop us an email at help@chuck-s.co with your order number and we'll look into it for you.

Please drop us an email to help@chuck-s.co with your order ID and we'll look into it for you.

Oh no! We're so sorry about that! Please drop us an email at help@chuck-s.co and our staff will assist you on this matter. 

Once we've settled on all the details, please note that it will take up to 14 days for you to receive your refund. If you have not receive your refund in 14 days, please email us at help@chuck-s.co and we'll look into it.

Orders & Payment		 		 		

Please allow up to 2-5 business days for your order to be shipped out and an additional 1-7 business days for your order to arrive for Malaysian orders. 

International orders may take longer to arrive due to unforeseen circumstances and custom clearance processes. 

You'll receive a tracking number in a separate email from your confirmation email. If you have not received your tracking number within 7 working days of making your purchase, please check you spam mailbox or drop an email with your order number to help@chuck-s.co

Please email help@chuck-s.co within 24 hours of making your purchase. We will not be able to help with your order outside of this time frame.

At this point in time, we do not yet offer next day delivery.

Please check your order status with the tracking number you were provided with. If you are unable to track your order, please email us at help@chuck-s.co with all your order details.

This option is not available, unfortunately.

We do not cover the cost of return shipping. If in the case a return is necessary, all customers are responsible for their own return shipping fee.

Singapore, Hong Kong SAR, Macao SAR, Taiwan, Brunei, Indonesia, Philippines, Thailand, Vietnam, China, South Korea, and Japan


Australia, Canada, United Kingdom and United States

If your country is not listed here, please contact us at help@chuck-s.co

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

Shipping

Got your eye on a different item? We offer exchanges for another item in your preferred colour and size within 7 days of receiving your items, subject to stock availability. Items must be returned in their unworn and unused condition with tags still attached. Exchanges are not applicable for sale items, skincare, sportswear (such as biker shorts, sports bras and etc.) or swimwear (including bikini tops and bottoms) due to hygiene reasons. Exceptions apply for items found to be defective upon arrival.

To start the process, please email us at help@chuck-s.co to request an exchange form.

Please note we do not cover shipping costs for the exchange item and the cost to re-ship the items.

For items purchased in-store, please visit the store to request for an exchange.

Shall there be a discrepancy between the initial order and the exchanged item, the customer will need to bear the additional costs. If the exchanged item has a lower price, the difference will be given a store credit.

If you have second thoughts about your order from Motherchuckers or Chuck’s, we offer returns within 7 days of receiving your items. 

Items must be returned in their unworn and unused condition with tags still attached. 

Returns are not applicable for sale items, skincare, sportswear (such as biker shorts, sports bras and more), or swimwear (including bikini tops and bottoms) due to hygiene reasons. Exceptions apply for items found to be defective upon arrival.

To start the process, please email us at help@chuck-s.co to request a return form.

Please note we do not cover shipping costs for the return and there will be a handling fee of MYR 15 deducted from the refund amount. All refunds will be processed via the original payment made.

For orders purchased in-store, please visit the store to request for a return.